Weberns Hideout

Been working on a case to install OCS 2007 R2 with Live Meeting capabilities and stumbled upon this weird problem.

- OCS would work
- Live meeting would work
- A/V wouldn’t work

The client gave the following error message:

—————————

Voice and Video Error Information

—————————

Your attempt to start audio or video did not succeed.

Action required: Please try again to start audio or video. Alternatively, you can try closing and reopening Live Meeting.

—————————————————————————

More details for technical support:

—————————————————————————

Message Category: 3 (kServerError)

Message Code: 24 (kAddUserRequestFailed)

Root Cause Error: 0×80004005

Root Cause Component: kAVMCU

Audio Input Device: Headset Microphone (Logitech USB Headset)

Audio Output Device: Speakers (High Definition Audio Device)

Video Input Device:

Audio Muted: No

Media State: (43,0,0,0,2,0,AddUserRequestSent)

AvMcu Uri:

Avmcu Reachable: Yes

Acp Reachable: No

Diagnostics Information:

—————————Voice and Video Error Information—————————Your attempt to start audio or video did not succeed.

Action required: Please try again to start audio or video. Alternatively, you can try closing and reopening Live Meeting.

—————————————————————————
More details for technical support:
—————————————————————————
Message Category: 3 (kServerError)
Message Code: 24 (kAddUserRequestFailed)
Root Cause Error: 0×80004005
Root Cause Component: kAVMCU
Audio Input Device: Headset Microphone (Logitech USB Headset)
Audio Output Device: Speakers (High Definition Audio Device)
Video Input Device:
Audio Muted: No
Media State: (43,0,0,0,2,0,AddUserRequestSent)
AvMcu Uri:
Avmcu Reachable: Yes
Acp Reachable: No
Diagnostics Information:

Now, after a HECK LOAD of troubleshooting — and even reinstalling the entire solution a couple of times I found this blog post, and I couldn’t believe that in 2010 something like regional settings would still cause problems.

Anyhow, I did as the blog says and to my happiness it worked. Aye karamba! Next up is getting Squid/Pound/nginx as reverse proxy for the web components/conferencing.

Tags: Live Meeting, Microsoft, OCS

This entry was posted on Monday, July 26th, 2010 at 14:05 and is filed under OCS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.